Position summary:
The Operational Readiness Coordinator’s responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist TCH clients on all the TCH service offerings. This includes preparing for teams for the introduction of new services, applications or features to the Client Implementation and production support teams. Preparing management reports, monthly key metric reports and audit reports, ensuring client certification scripts, testing documentation and program checklists have been completed and annual review of procedures and frameworks are conducted. This position will work with various Internal teams and subject matter experts to design & define processes and implementations as a liaison with TCH’s Production Support Teams.
Qualifications required:
- Bachelor’s degree in business or an information technology-related field
- 3+ years financial industry experience including payments experience documenting operational processes and product requirements/specifications
- Strong understanding in Agile methodologies and experience with Jira
- Proficiency in MS Office Suite of tools
- Strong verbal and written communication skills
- Strong analytical and statistical skills
- Detail oriented with strong organizational and problem-solving skills
Qualifications desired:
- Degree related to business, and/or involving business analysis
- Minimum 3 years professional experience in analytics position; banking background preferred
- Experience with banking payment products, Operations and Technology
- Able to work independently
- Strong understanding of Risk, Compliance and Governance policies
Essential functions and responsibilities:
- Maintain Operational Readiness program documentation
- Monitor and report ongoing TCH client certification results
- Update/Maintain yearly audit spreadsheet and reports
- Setup training sessions with product and technology teams
- Oversee updates of daily process documentation
- Work with banks/CU, FinTechs and internal units on training and testing
- Support TCH Product team initiatives, including project meetings, bank test certifications and documentation
- Participate in ongoing automation efforts for monitoring and reporting
- Interact with implementation and production support teams on client requests
Success factors/job competencies:
- Able to review functional and technical specifications and identify the support, documentation, training and monitoring requirements.
- Possess the analytical skills to compare the expected application/system results to actual results.
- Complete assigned work accurately and within the agreed upon schedule.
- Possess the collaboration skills to bring various experts together to document production support requirements.
Physical demands and work environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
