Position summary:

The Middleware Systems Administrator role will be responsible for architecting, implementing, and the day-to-day activities related to the Technology Infrastructure and Platform Systems portfolio within TCH Operations and Technology with oversight and governance for key systems administration initiatives ensuring the integrity of the distributed and mainframe platform services for our customer facing applications and corporate systems portfolio. The Middleware Systems Admin role is specific to Middleware Technologies such as Sterling Connect Direct, IBM MQ, IBM Websphere Application Server, and Confluent Kafka.

Qualifications required:

• B.S. degree in Computer Science/Engineering, MIS or equivalent
• 5-10 years as an infrastructure subject matter expert in IT/financial services
• Ability to travel up to 20% (between NYC, NC and TX)
• Strong facilitation skills with working committees and steering committees
• Very good knowledge within the Infrastructure ecosystem in execution of implementation initiatives, capacity management efforts, and design of high availability and backup & recover solutions
• Positive track record of delivering large scale complex projects & initiatives
• Ability to communicate with highly technical/quantitative as well as non-technical partners

Qualifications desired:

• Master’s degree or education/training/certification in an IT related field
• Working knowledge of Confluent Kafka, Cloud AWS
• Technical Project and\or Product Management Experience
• Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment
• Collaborative team player that connects across groups with proven ability to influence stakeholders
• Demonstrates commitment to excellence anticipating needs, mitigating risks and minimizing challenges
• Strong attention to detail
• Communicates crisply and candidly
• Proficient in multiple infrastructure disciplines and functions
• Extensive experience designing and developing enterprise software solutions
• Experience with agile development methodologies
• Experience working across large infrastructure environments and distributed across multiple data centers

Essential functions and responsibilities:

• Provide subject matter expertise and support all aspects of the Systems Administration environment including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and installation\configuration management in production and non-production environments.
• Strong knowledge of Sterling Connect Direct, IBM MQ, IBM WebSphere Application Server (WAS)
• Working knowledge of Configuration Management using Puppet.
• Working knowledge of Enterprise Scheduling using BMC Control-M.
• Strong knowledge of scripting in Java, PowerShell, Python and Node.js.
• Good understanding of supported Operating Systems, Windows, RHEL, and AIX.
• Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident.
• Follow change management and configuration management procedures and guidelines.
• Serve as technical lead /mentor /representative and provide technical guidance and mentorship.
• Serve as representative for all technical issues/discussion with peer support teams.
• Manage and delegate daily technical group tasks and efforts to appropriate staff/skills.
• Oversee and manage BAU projects such as infrastructure software upgrades, patch management.
• Provide oversight for technical deployment plans and system utilization reports.
• Extensive knowledge of core infrastructure components such as high availability/federation/replication.
• Provide assistance and problem support to infrastructure partners, application developers, business analysts and business users while assessing impacts and communicating effectively.
• Recommend innovative solutions aligned with the organizational initiatives and recognized problem areas.
• Architect, deploy and champion adherence of an enterprise approach facilitating best practice methodologies to stakeholders across the estate.
• Ensure synchronicity between application lifecycle environments related to infrastructure components.
• Coordinate with all stakeholders to ensure the continuity of the applications related to upgrades, versions, patches, and new releases.
• Collaborate with the Architecture department to ensure products and projects align to the TCH Reference Architecture guidelines.
• Create, maintain and present detailed technical documentation and executive summaries for key stakeholders, including senior management.
• Ability to facilitate productive meetings at the work group and steering committee levels of TCH
• Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation .
• Driving consensus and resolving conflicts quickly.
• Thinking broadly about interdependencies
• Establishing and maintaining program management standards, tools and routines including but not limited to:
  • Capacity planning and forecasting
  • Structuring of programs and projects
  • Resourcing/forecasting
  • Governance and control
  • Aggregate portfolio/program reporting
  • Ability to create work materials in a timely manner

Additional responsibilities include:

• Work closely with internal and external partners to guarantee continuous infrastructure availability
• Suggest and implement continuous improvement, automation efforts across the enterprise
• Provide technical advice and industry best practices as first contact to stakeholders and clients pertaining to enterprise infrastructure related requests
• Perform special projects and initiatives as assigned
• Serve as technical lead/mentor/representative and act as proxy for manager when required

Behavioral & Leadership Competencies:

• Possesses and applies broad knowledge of concepts and principles while exhibiting technical expertise in core subject areas
• Works well independently with minimal instruction\guidance, confident to escalate issues appropriately
• Excellent team player and effectively engages external\internal partners across the enterprise portfolio
• Strong analytical and problem solving skills with a focus for continuous improvement
• Ability to lead medium to complex projects as a department representative
• Adhere to the corporate Code of Conduct and exude a lead by example approach

Physical demands and work environment:

• Ability to remain seated for long periods of time while working on computer or editing.
• Ability to work under highly stressful deadlines.
• Ability to handle multiple tasks simultaneously.
• Ability to prioritize appropriately
• Ability to sit and review information on a computer screen for long periods of time

The anticipated annual salary range for New York candidates is $105,000-$125,000. Base salary will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, 401k plan with company contribution and company match, tuition reimbursement and more.